LATEST: ***Fraud // Our Appreciation // Industrial Action // Regulation Changes***
04.01.2012
Today is Foerster first day of business and we would like to take this oppotunity to wish everyone a Very Happy New Year, we hope you are in good health and all your wishes come true.
Best Regards the All the Foerster Staff.
URGENT FRAUD WARNING Authentication Codes for WebFiling
There have been instances recently where Companies House customers have been contacted by someone claiming to be from Companies House, asking for verification of their WebFiling Authentication Codes.
Please be aware that Companies House personnel will never contact you by telephone to try to ascertain your WebFiling Authentication Codes. Top
Intracom VAT Registry scam
Companies House have been made aware of a scam involving a company called Intracom VAT Registry. Letters have been sent by them to newly formed companies relating to EU VAT registration. The letters request that companies visit a fraudulent website (that has since been closed down) and make a payment via credit/debit card. Companies House are working closely with HMRC and the Metropolitan police. Please do not pay monies and report any contact from the company to the police and to Companies House. You can report the matter to CH via email fraud@companieshouse.gov.uk Top
Our Appreciation - Thank you to all our customers old and new for your patients over the past few weeks, coming to terms with the death of our mother has been very difficult, you have demonstrated the very best in human nature and we, the Family of our deceased Mother, are especially grateful.
As a sign of our appreciation and gesture of goodwill you will note as we have reduced our prices and will continue to maintain these rates until after Christmas.
Once again Many, Many Thanks. Top
Industrial Action – 30th November 2011
Please be aware that up to 3 million public sector workers including civil servants, nurses and teachers, are expected to take part in a day of industrial action over pension reforms on Wednesday 30th November 2011 and this action will affect Companies House.
Please be advised that their Online Search Services and Electronic Filing Services will be available as usual but the industrial action is likely to limit the amount of support available.
The Information Centres in Cardiff, London, Edinburgh and Belfast may also be affected and therefore regrettably, the Same Day services cannot be guaranteed and they will not be in a position to accept orders for Same Day Certified Copies or Certificates on that day.
Please accept our apologies in advance for any inconvenience that this action may cause. Top
October 01 regulation changes complete
Changes to Companies House online systems have now been successfully implemented to allow for the new regulations which came into force on 1st October 2011 relating to Standard Industrial Codes (SIC Codes), Shareholder disclosure as part of the Annual Returns and Overseas Company Mortgages or Charges. Top
25 August 2011 - August annual holiday break, our offices will be closed from Friday 26th August to Monday 5th September, sorry for any inconvenience caused, if you have an urgent query during this period please email dfoersters@gmail.com. Top
Companies House Information Centres
Please be aware that the office in Cardiff, London, Edinburgh and Belfast will be closed on Monday 29th August 2011.
Online Services
The online services will be available but the Companies House Direct Helpdesk and Contact Centre will be closed.
Document Delivery
Only the Cardiff office will be manned for the receipt of documents. Letterbox facilities exist in London and Edinburgh but not in Belfast. Accounts must be delivered to Companies House on or before the due date as delays in transit will not be accepted as an excuse for late delivery.
Normal service will resume on Tuesday 30th August 2011. Top
26 July 2011 - 7.30 a.m. Companies House are still experiencing intermittent response problems on our Web Filing service. They are currently investigating and will provide an update as soon as possible. Companies House apologises for any inconvenience caused.
10th July 2011
We are making some essential technical and reorganisational changes to Foersters, it is anticipated our lines will be closed on Friday 14th July, possibly all day, they will reopen on Saturday at 11am, sorry for any inconvenience this may cause, please note all other services will be operating as normal. Top
8th July 2011
Due to an essential system upgrade, Companies House same day service cannot be guaranteed on Wednesday 13th July and there may be a slower response time on the WebFiling service between midday and 2pm on Thursday 14th July. Top
6th July 2011 - Please note that due to a public holiday in Northern Ireland, Companies House Belfast will be closed on 12th and 13th July. Normal service will resume on Thursday 14th July. Top
4th July 2011
Majority of paper filing is to be withdrawn from Jan 2013
Companies House has a realistic vision to become a fully automated electronic registry.
As part of the journey towards this vision Companies House are today announcing that they expect all company registration and document filings of annual returns, annual accounts and the main company changes will be digital-only (electronic) by March 2013 for the standard company types which represent over 98% of companies on the register and 92% of all transactions by volume. For the small number of remaining company types and transactions they will continue developing electronic services but a ‘paper’ option for these will remain at the moment. This change is subject to consultation with stakeholders and regulations being passed by Parliament. A date for the consultation process will be announced on their website as soon as it becomes available. Top
Digital transactions have a number of benefits for our customers - lower fees, ease of use, increased “right first time” percentage (re-work rates for electronic transactions are less than one sixth of the rate for paper transactions), increased security and reduced fraud, guaranteed delivery and faster processing. The move to digital accounts will bring the potential for new products which will help the company information market and make it easier for accounts data to be used for analysis, comparisons and benchmarking. Top
Digital services offer significant cost savings over their paper equivalent. Those savings are passed on in full to their customers through lower fees – the statutory fees for our services are set on the basis of cost recovery. Top
28/06/2011
Important There is likely to be industrial action by Civil Service members of the PCS Union on Thursday 30th June 2011. Our on-line services will be available as usual however, there is likely to be limited support available from the Help Desk and same day services cannot be guaranteed. Please accept our apologies in advance for any inconvenience that may be caused. Top
24/05/2011
Dear Customer,
Webhost customers
Important - good customer service and helping make your business run as smoothly and securely as possible are essential ingredients in continuing over a decade of customer satisfaction.
In terms of our dedicated servers, that means ensuring they are up-to-date. This usually happens without customers noticing but a set of scheduled update patches - designed to enhance the security of our existing server software - might be a little more intrusive, so we are letting you know.
We are currently planning the implementation of a series of server patches that should all go smoothly, but some of them may lead to your server being rebooted following the update. This shouldn't cause too much inconvenience but it may obviously lead to a small amount of downtime.
The patch updates are essential to preserve the integrity of our systems and your server, but we appreciate that if a reboot might be necessary we need to time it so that it fits in with your plans. At present your scheduled maintenance time is:
Between: 11am Tuesday 31st May 2011 to 11am Wednesday 1st June 2011
If this time would create a problem for you please raise a support ticket as soon as possible to let our team know so we can try and re-schedule. Please note however, we need at least 72 hours notice in order to re-schedule. If not, please be aware that the patch installation will take place at that time.
Although your data should not be at risk, we would advise you to ensure that you have a backup of all essential data before your scheduled maintenance time. This is a good habit to get into anyway. Top
19/05/2011
We are making some technical changes on Friday 20th May during which time our lines will be closed until 12 noon. Top
10/05/2011
Please note the cash back offered on our inclusive packages exspired on 10 May 2011 Top
07/05/2011
Please note the cash back offered on our inclusive packages is du to exspired on 10 May 2011Top
20/04/2011
Please go here for our Easter Opening Hours - Easter Opening Times >>> Top
20/04/2011
Companies House Easter Timetable:
Company formations can be sent to Companies House on Friday 22nd and Monday 25th April but please note that they will not be processed until Tuesday 26th April or later depending on the queue.
Submissions made on the 26th and 27th may also be delayed due to the number of applications already in the system.
Please do not duplicate submissions in the belief that they have been 'lost' during this period.
Thank you for your understanding The Admin Team
20/10 2010 - Update
Due to recent changes by Companies House, some companies with more than one shareholder or class of share, are not being validated by Companies House and are therefore remaining in the Pending file. Companies House have made a change to the way they want different share classes presented in the Statement of Capital section. Each Share class must now have its own Statement of Capital and each share class within a different currency must also have its own Statement of Capital. The spelling and punctuation of each share class has to be uniform throughout the shareholding details and statements of capital. It is also case sensitive so if it is in capitals it must be in capitals throughout. If you need any clarification or help please call us
06/09/2010
Thank you to all our new and existing customers for your patients during Foersters change of providers, we apologise for any inconvenience this may have caused you and your co-operation throughout has been very much appreciated, we can now look forwards to a first class service, in the interim our lines are going to be very busy however we will get back to you via email or telephone.
16/08/2010 - Update
We have been working with Companies House to rectify the polling issues that have been problematic for some weeks.
We are pleased to tell you that the new incorporations are running normally.
We still have some issues with older incorporations but Companies House will hopefully have them corrected in the very near future.
04/08/2010 - Companies House continue to experience major technical problems, which centres on the inability to forward Incorporation Certificates, please note your Company Registrations continue to complete on time though they cannot presently forward the company incorporation certificate. The problem is not unique to Foersters most Formation Agents are being affected. Should you have any urgent queries please contact Companies House filing team direct on : 02920 380 929, please only call this number for urgent queries as they are inundated with calls.
02/08/2010 - Companies House still have minor problems with their system which is causing delays to registrations and/or return of documents,
30/07/2010 - http://www.0844businesscall.co.uk Sorry for the inconvenience but our site was experiencing technical problems these have now been resolved but it could take 2 to 4 hours before the site is live again, please keep trying.
29/07/2010 - No change to below, though quantity outstanding is now vastly reduced.
28/07/2010 - Further to my previous mail I am sorry to report that some further issues have been brought to our attention.
The first issue is that some customers are receiving incorporation certificates that are either incomplete or incorrect. We are also aware that customers are experiencing problems when polling for document response messages. Both of these issues are being worked on as matters of the utmost urgency.
Work is continuing on the 1300 submissions mentioned in my last mail and I will update you of our progress on these issues when I have some further news.
22/06/2010 - Our phone lines will be closed on 23/06/2010 from 2.45pm and re-open at 9am 24/06.
04/06/2010 - 3.00am All systems now up and running, sorry probably not enough time to get your Companies back to you, we close in 30 mins, please go to Companies House website to check whether your Company is now incorporated:
http://wck2.companieshouse.gov.uk/4a3f6f72b8c7c19ab85e1c6ccb91a5fd/wcframe?name=accessCompanyInfo.
04/06/2010 - 2.00am no chage at CH they advise try again at 3.00.
04/06/2010 - 12.30am no chage at CH they advise try again at 2.00.
04/06/2010 - 9.00am no chage at CH they advise try again at 12.30.
03/06/2010 - 2.40 no chage at CH they advise try again at 4.30.
03/06/2010 - Incorporation software still not working CH advise should be working by 2pm.
02/06/2010 - There are issues at Companies House with their software, they advise should be up again before end of work today
23/02/10 - No chage at Companies House, still running very slow, some registration on hold for more than 24 hours.
23/02/10 - Companies House has been running slow for 2 days, there is a problem with the incorporation software.
06/11/09 - Almost back to normal now, apart from a few errors Companies Act 2006 is almost perfect, incorporations are coming through the same day (if details received before 12 noon).
I believe this will be our last posting on the new Act. Thank you for your patience and cooperation it has been a long road we we have finally got there.
30/10 - Things are finally starting to move more quickly at Companies House, they still have some teething problems but we can now relax a little in the knowledge incorporations will be completed within 48 hours.
23/10 - Please all accept my apologies fro the dreadful delays you are experiencing in receiving your Company details, Companies House are clearly feeling the strains as we all are with the mounting pressures being received from clients wanting their Company details, below is CH lastest solution to the present crisis. We are now hopeful that most of our older clients (those who have waited 1 week + that there Company details should be available later today or Monday / Tuesday next week. Once again please accept my apologies for any inconvenience caused to you and your colleagues and indeed your own customers.
Unfortunately we cannot see how asking clients to contact CH direct will help in any way whatsoever.
We are aware that many of you are having issues with clients contacting Companies House to check on individual submissions, when they are experiencing problems that need our investigation.
In light of the volume of calls that both yourselves and Companies House are receiving at the moment, we would like to offer a solution that will improve the process of dealing with the enquiries and speed up the logging and resolution of the issues.
We have therefore, from Monday 26th October, set up an email procedure and we would be grateful if appropriate, you would advise your clients that they should log their specific queries with Companies House as follows:
XML Software Filing Query
The message must include the following information:
Submission/envelope Number
email address provided in submission
Any reject code/message received.
also contact details including telephone number.
Whenever possible customers should also attach the XML Data submitted and any responses returned.
Our teams have been informed that this procedure has been put in place and will refer clients to this route for logging calls should they call.
Please note that any calls you have forwarded to the Care team or EF Filing Teams already, have been logged and are being investigated. We do hope that this email logging procedure will help avoid unnecessary calls going forward and anticipate this will result in a speedier resolution of issues.
We are of course on hand to deal with our Software Package Provider issues as normal and with queries that you would normally discuss with your Care Manager or myself.
Many Thanks and Kind Regards,
Marie Connors
Customer Liaison Manager
16/10 - Companies House are finally starting to get their act together and push incorporation through, hopefully by Monday there should be some sort of normality within this industry. Companies House posted a note on their website advising other than a few delays they are please with the smooth implementation to date, we would challenge them to ask any formation agent if that has been the case.
They sent the following email yesterday :- Dear Customers,
Firstly, my sincere apologies for the update being provided so late in the day.
As I hope you are aware, we are continuing to target the processing of electronic incorporations and have cleared over 3000 again today and anticipate that we should accomplish similar levels again tomorrow.
I know that there are some outstanding submissions that have been caught up in the system since the new Act was implemented, for which we apologise. Thank you to customers who have provided details of these, our technical teams are working through the submissions to release them as quickly possible. A further update on our progress will be given tomorrow
Please accept our sincere apologies for the delays and inconvenience that you and your clients have been experiencing.
Kind Regards
Marie Connors
Customer Liaison Manager
09/10 - Since this finale stage was completed there have been many teething problems especially with electronic incorporation, todate (9th October), Companies House have a backlog of some 6,000 incorporation and will probably not reduce this backlog until Tuesday or Wednesday next week. This shouldn't stop you from requesting an incorporation, we can have all the cogs in place waiting to complete. Hopefully by the end of next week this scenario should be a thing of the past. |